Coolflat Care
An ongoing service subscription. Want to forget about service dates and bookings? We remind you and service your unit for you, every other year.
Includes
- Indoor unit steam cleaning
- Filter cleaning or replacement
- Outdoor unit leak and pressure check
- Outdoor unit basic cleaning
- 24/7 service support
- 15% off other service work
The contract runs until further notice. You can cancel it at any time.
What Coolflat Care includes
When is the service visit done?+
Service visits are scheduled for spring–summer, before the hottest days, every other year. We'll email you a reminder ahead of the service visit, so you can easily book a time that works for you via a link.
What exactly does the service include?+
On a Coolflat Care visit, we do the following: a deep steam clean of the indoor unit, filter cleaning or replacement, a leak and pressure check on the outdoor unit, and a basic clean of the outdoor unit. You also get 24/7 service support and 15% off all other service work.
How long does the service take? Do I need to be home?+
A service visit takes around 1–2 hours. We recommend being present, or arranging access to the unit at the agreed time.
Do I get a report or proof that the work was done?+
Yes. After every service visit, you'll get a written report by email. The report includes photos and the work that was carried out.
Is this a fixed-term contract?+
The contract runs until further notice. You can cancel it at any time before the next service period, at no extra cost, just let us know by email or phone.
What happens if I sell my home or move out?+
If you sell your home, you can easily transfer the Coolflat Care service to the new owner by letting us know by email. Alternatively, you can cancel the service before the next visit at no cost. It's important to us that the service stays flexible to your situation.
When and how is the invoice sent?+
For now, invoicing always happens after the service visit. We'll let you know if that changes. The invoice can be paid via online banking or by card.
Can the price change?+
We'll notify you well in advance of the next invoice if there's any price change.
What does 24/7 service support actually mean?+
You can reach us by phone at any time of day. Our technical support helps you with fault situations. We aim to resolve urgent issues as quickly as possible.
What if a fault shows up during or after the service?+
If the fault is related to the service work, we'll fix it at no extra cost. If it's a different, unrelated fault, we'll help you find the best way forward.
Who does the servicing?+
All servicing is done by Coolflat's own trained staff. We don't use random subcontractors, since we want to guarantee consistent, reliable service.
How is the next service visit booked?+
We'll send you an automatic email reminder ahead of the next service period, and you can book a time conveniently online. There's nothing you need to remember yourself.
